📧 askysoftwares@gmail.com 📞 +91-73557-85394

Frequently Asked Questions

Find answers to common questions about our courses, services, fees, refund policies, and more.

Courses & Training

What programming languages do you teach in your courses?

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We offer comprehensive training in various programming languages including C, C++, Java, Python, JavaScript, PHP, Swift, and Kotlin. Our curriculum is designed to cover both fundamental concepts and advanced programming techniques.

Do you provide placement assistance after course completion?

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Yes, we provide 100% placement assistance to all our students. We have tie-ups with various IT companies and regularly organize campus placement drives. Our placement cell also helps with resume building, interview preparation, and career counseling.

What is the duration of your courses?

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Course durations vary depending on the program:

  • Short-term courses: 4-8 weeks
  • Programming courses: 8-16 weeks
  • Advanced development courses: 12-24 weeks
  • Complete full-stack programs: 24-36 weeks

Do you offer online classes?

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Yes, we offer both online and offline classes. Our online classes are conducted through live interactive sessions with experienced instructors. We provide recorded sessions, study materials, and 24/7 doubt support for online students.

What are the prerequisites for enrolling in your courses?

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Prerequisites vary by course:

  • Basic programming courses: No prior experience required
  • Intermediate courses: Basic computer knowledge
  • Advanced courses: Relevant foundational knowledge
  • All courses require dedication and willingness to learn

Development Services

What types of software development services do you offer?

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We offer comprehensive software development services including:

  • Mobile App Development (iOS & Android)
  • Web Application Development
  • Game Development
  • Custom Software Solutions
  • E-commerce Development
  • CMS Development
  • API Development & Integration

What is your typical project development timeline?

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Project timelines vary based on complexity:

  • Basic websites: 2-4 weeks
  • Mobile apps: 4-12 weeks
  • Web applications: 6-16 weeks
  • Enterprise solutions: 12-24 weeks
  • Game development: 8-24 weeks
We provide detailed project timelines during the initial consultation.

Do you provide post-development support and maintenance?

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Yes, we provide comprehensive post-development support including:

  • 6 months free technical support
  • Bug fixes and updates
  • Performance optimization
  • Security updates
  • Annual maintenance contracts available

Can you work with our existing development team?

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Absolutely! We frequently collaborate with in-house development teams. We can:

  • Augment your existing team
  • Provide specialized expertise
  • Help with specific project phases
  • Conduct code reviews and training

Fees & Payments

What are the payment options for courses and services?

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We offer multiple payment options:

  • Online payments (Credit/Debit cards, Net Banking)
  • UPI payments (Google Pay, PhonePe, Paytm)
  • Bank transfers
  • Cash payments at our offices
  • Installment plans available for courses

Do you offer installment plans for course fees?

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Yes, we offer flexible installment plans:

  • 2-installment plan: 60% upfront, 40% after 1 month
  • 3-installment plan: 40% upfront, 30% each after 1 and 2 months
  • Special corporate and group discounts available
  • Scholarships for meritorious students

Are there any hidden charges in your pricing?

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No, we believe in transparent pricing. Our quotes include:

  • All development costs
  • Project management
  • Quality assurance and testing
  • Basic deployment
  • 6 months free support
Any additional costs are discussed and approved upfront.

Refund Policy

What is your refund policy for courses?

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Our course refund policy is as follows:

  • 100% refund if canceled before course start date
  • 50% refund if canceled within first week of course
  • 25% refund if canceled within second week
  • No refund after second week of course
  • Special consideration for medical emergencies

Do you offer refunds for development services?

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For development services:

  • Full refund if project is canceled before work begins
  • Partial refund based on work completed if canceled during development
  • No refund after project completion and delivery
  • Refunds processed within 7-10 business days

What if I'm not satisfied with the course quality?

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We strive for 100% student satisfaction. If you're not satisfied:

  • Discuss concerns with our training head immediately
  • We'll arrange additional support sessions
  • Option to repeat the course in next batch
  • Partial refund considered on case-by-case basis

General Questions

Where are your training centers located?

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We have two locations in Uttar Pradesh:

  • Head Office: Hanuman Market, Amrapali Chauraha, Indiranagar B Block, Lucknow - 226016
  • Branch Office: Fazilnagar, Kushinagar, UP - 274401
Both centers are equipped with modern computer labs and experienced faculty.

What are your operating hours?

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Our operating hours are:

  • Monday to Saturday: 9:00 AM to 7:00 PM
  • Sunday: 10:00 AM to 4:00 PM
  • Phone Support: 9:00 AM to 8:00 PM daily
We're available on WhatsApp 24/7 for urgent queries.

Do you provide certificates after course completion?

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Yes, we provide certificates to all students who successfully complete our courses:

  • Course completion certificate for all students
  • Performance-based merit certificates
  • Industry-recognized certification
  • Digital and physical certificates available
  • Verification available for employers

How can I contact customer support?

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You can reach us through multiple channels:

  • Phone: +91-73557-85394
  • Email: askysoftwares@gmail.com
  • WhatsApp: +91-73557-85394
  • Live Chat: Available on our website
  • In-person: Visit our offices during working hours

Still Have Questions?

Can't find the answer you're looking for? Please get in touch with our team.

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ASKY Support

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