ASKY Software SATISFACTION GUARANTEE
At ASKY Software, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future ASKY Software orders.
Not Satisfied? Let us know!
If you're not satisfied with the service, simply email us at firstname.lastname@example.org. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48 hours.
When a payment of fee is made to ASKY Software, the fees paid in advance is retained by ASKY Software in a client account. ASKY Software will earn the fees upon working on a client's matter. During an engagement, ASKY Software earns fee at different rates and different times depending on the completion of various milestones (e.g. developing software, training on any courses.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, ASKY Software shall be liable to refund only upto the fee paid by the client.
Refund request can be initiated email@example.com. All refund requests must be made within 7 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
Change of Service
If you want to change the service you ordered for a different one, you must request this change of service within 7 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your ASKY Software account. You can use the balance credit for any other ASKY Software service.
ASKY Software shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen .
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by ASKY Software - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.